“How much do I owe?” “When is my payment due?” “I don’t understand my bill. Can you help?” Questions like these are a utility company’s nightmare; they drive up call center costs and result in late or missed payments, not to mention creating a poor customer experience. But there is a solution: You can address these issues simultaneously with a billing statement redesign.
We leverage our technological and market expertise to help our clients address their market-specific customer communications challenges.
Within the business services market, our clients include companies in:
- Asset management
Within the consumer services market, our clients include firms in:
- Cable broadcasting
- Consumer finance
- Credit card
- Mobile telecommunications
- Retail banking
- Wealth management
Within the consumer marketing sector – where effective one-to-one communication is critical – our clients include organizations in:
When OppenheimerFunds, one of the largest investment management firms in the United States, sought greater efficiency managing the quality of addresses and returned mail processing, it turned to DST Customer Communications. OppenheimerFunds implemented DST’s Address Direct® solution – a suite of tools that uses USPS® technology to cleanse and standardize addresses, identify customers who have moved, and process and securely dispose of returned mail, where applicable. Seventy-five to 80 percent of OppenheimerFunds’ returned mail is processed through automation, improving quality and service levels, and decreasing labor costs.
Outsourcing saves a mid-sized utility more than $1 million with targeted marketing
Biller reaps the benefits of returned mail processing
Generating $1 million in revenue with new printing technologies
Enabling multiple banks to print under the same roof
Leveraging the envelope helps a company exceed its e-adoption goals
Using technology to update insurance document production
Creating 84 million efficiencies, one sheet at a time
Migrating to a customer communications specialist and savings millions
Optimizing 26 million print and ebills for a better customer experience
Driving continuous, month over month increases in online adoption
Increasing security while balancing portability