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Market Insights

Market Insights

Industry Solutions

We leverage our technological and market expertise to help our clients address their market-specific customer communications challenges. 


businessWithin the business services market, our clients include companies in:

  • Asset management
  • Brokerage
  • Retirement
  • Insurance
  • Healthcare

 


customer serviceWithin the consumer services market, our clients include firms in:

  • Cable broadcasting
  • Consumer finance
  • Credit card
  • Mobile telecommunications
  • Retail banking
  • Utilities
  • Wealth management

marketingWithin the consumer marketing sector – where effective one-to-one communication is critical – our clients include organizations in: 

  • Retail
  • Travel
  • Charity
  • Automotive

Utilities: Color Bill Redesign Decreases Calls

“How much do I owe?” “When is my payment due?” “I don’t understand my bill. Can you help?” Questions like these are a utility company’s nightmare; they drive up call center costs and result in late or missed payments, not to mention creating a poor customer experience. But there is a solution: You can address these issues simultaneously with a billing statement redesign.

Financial Services: Automated Returned Mail Processing

When OppenheimerFunds, one of the largest investment management firms in the United States, sought greater efficiency managing the quality of addresses and returned mail processing, it turned to DST Customer Communications. OppenheimerFunds implemented DST’s Address Direct® solution – a suite of tools that uses USPS® technology to cleanse and standardize addresses, identify customers who have moved, and process and securely dispose of returned mail, where applicable. Seventy-five to 80 percent of OppenheimerFunds’ returned mail is processed through automation, improving quality and service levels, and decreasing labor costs.

Healthcare Communications Solutions

Utilities: Engaging Targeted Marketing

Outsourcing saves a mid-sized utility more than $1 million with targeted marketing

Billing: Reducing Returned Mail

Biller reaps the benefits of returned mail processing

Digital Television: Increasing Revenue with Promotions

Generating $1 million in revenue with new printing technologies

Financial Services: Outsourcing for Print and Mail

Enabling multiple banks to print under the same roof

Financial Services: Increasing eAdoption

Leveraging the envelope helps a company exceed its e-adoption goals

Insurance: Outsourcing to Cut Costs and Improve Efficiency

Using technology to update insurance document production

Telecommunications: Outsourcing 84 Million Accounts in Two

Creating 84 million efficiencies, one sheet at a time

Telecommunications: Decreasing Mailing Costs and Improving

Migrating to a customer communications specialist and savings millions

Telecommunications: Optimizing Statement Design

Optimizing 26 million print and ebills for a better customer experience

Utilities: Converting Customers to Online

Driving continuous, month over month increases in online adoption

Asset Management: Keeping Customer Information

Increasing security while balancing portability




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