Our services can help you meet your customers’ highest expectations, while helping ensure that you maximize operational efficiency, reduce risk, improve profits, and gain a clear competitive advantage. Clients from around the world have used our expertise to successfully transform their businesses.
A successful journey to the right process solution goes smoother with the right implementation partner. Backed by our deep understanding of process solutions, extensive in-house domain knowledge and highly experienced consultants, all of our services are tailored to meet the needs of each client.
Personalized Delivery Models - Tailored to Fit Your Needs
Pre-Services Proof of Concept:
Not sure where to start for the greatest impact? Start small by working with our team to take one process, change it then demonstrate how it would work within your business environment - all within two weeks. By seeing rapid development with rapid results, you can gain clarity on the best next steps for your organization.
Turnkey Services for Fast Results:
Sometimes, you need to transform a process as quickly as possible or may not have the resources to manage it yourself. Our turnkey implementation services can meet this need. We bring in our complete team – project manager, consultants, technical leads and developers - and take ownership of your process environment for the duration of the project.
Transformation with Knowledge Transfer:
In addition to transforming business operations in production, this model enables your staff to become self-sufficient, learning to effectively manage future process changes in your organization. Initially, our consultants coordinate and lead the project, then assist your team as they transition to take on a greater level of responsibility. The project plan is co-managed to give ownership on both sides. We stay by your team's side post go-live to ensure all goes smoothly as the new processes are adopted in your organization.
In this model, we provide best practice guidance and a depth of process and BPM knowledge so your staff can learn how to build something that will work for your organization long term. By working side-by-side, your team gains the confidence needed to make changes and take control using the AWD platform.
Advisory and Design Support:
In this model, our experienced process design consultants provide additional bandwidth to help your project succeed, providing on-demand deliverables as directed by your team.
Show the Value - Build the Business Case for Change
With shrinking resources and growing costs, organizations must be methodical in choosing how to spend their money. Companies that are embarking on process improvement or business transformation initiatives do not have the luxury of having unsuccessful projects that do not provide measurable business value.
An Integrated Approach to Process-Centric Business Transformation
DST's Value Management Practice works with you to understand what your customers need to experience from your processes to make their lives, easier, simpler, and more successful. We partner with you to identify enhancement opportunities and develop a clear plan, with ROI, for process and business performance improvement so your organization can consistently deliver what your customers expect.
What are clients saying?
Value Management Engagement Model
* Individual and organizational names are withheld for contractual and privacy reasons.
DST provides world-class training using a blended learning approach, combining classroom instruction with virtual classes and video courses, all scheduled at your convenience. To compliment the learning experience, collaborative workshops pair an AWD facilitator with your implementation specialist to immediately start applying AWD implementation concepts to your environment.
The courses are designed to meet the needs of different types of users including project implementation teams, business analysts, technical support staff, and trainers. Available as a package or as individual modules, training can take place on-site, at DST’s training center, or through our virtual classrooms.
With years of AWD implementation experience, our expert consultants will guide you through the AWD modules with practical implementation examples and best practice advice, helping to ensure your organization’s optimum use of AWD.
Please click the tabs below to contact us about our available training courses in your region including:
- Server/Peripheral Installation
For more information on our U.S.-based training courses, please contact us.
View our selection of AWD Training course brochures:
|AWD10 Admin and Design Studio||Download (Global)|
|AWD10 Advanced Design Studio||Download (Global)|
|AWD10 Capture||Download (Global)|
|AWD10 Case Management
|AWD10 Communications Design||Download (Global)|
|AWD10 Communications Integration||Download (Global)|
|AWD10 Customisation Development||Download (Global)|
|AWD10 Design Studio||Download (Global)|
|AWD10 End User Train-the-Trainer||Download (Global)|
|AWD10 Monitoring||Download (Global)|
|AWD10 Report Writing||Download (Global)|
|AWD10 Support Analysis||Download (Global)|
|BPMN for AWD||Download (Global)|
For more information on our global training courses, please contact us.
Gain infrastructure elasticity to meet fluctuating demands, and reduce the risks associated with security and system availability by hosting your AWD® environment in DST’s secure cloud.
These services will help enable you to:
- Decrease capital expenditures by eliminating the need for hardware investments and system maintenance
- Cost-effectively maintain an optimal environment for current and future AWD application releases
- Minimize the risk of system downtime and data loss with the high availability, resiliency and security of the DST data centers
- Access personalized technical and application support 24/7
- Support growth and varying data and transaction volumes with scalability and capacity on demand
DST’s Managed Cloud services include redundancy between two hardened data center facilities, and are based on a partnership model in which we work with you to support the AWD processing environment. Our Data Center team is an extension of your technical and business resources, enabling you to fully benefit from our suite of products. We manage all aspects of the database and application, including patch and release updates. This allows us to quickly deploy new features and functionality, while our years of application experience help you to remain focused on your core business.
Archival and Records Management
Each year, companies invest considerable effort and expense to retain originals of important documents to support internal processes and comply with external regulations. When required, records must be located, pulled and delivered. Our archival and records management service is designed to provide unalterable storage of multiple file types to meet security and compliance requirements while giving you robust retention management capabilities.
We provide the scanning, indexing, storage, retrieval, and disposal of documents customized to your business needs. This service offers you a reliable and secure alternative for integrating long-term electronic records management into your business systems.
Companies across multiple industry verticals have benefited from our archival and records management service. It can be applied throughout your organization—from operations to human resources to your legal department - any functional area that requires long-term document storage and retrieval.
With our archival and records management service, we can help you improve inefficient and expensive processes while helping mitigate the risks associated with loss, damage, regulatory, security or privacy issues.